Although their name badges read “Certified Resident Care Associate” or “Certified Resident Medical Assistant,” Randy McCullough, Cindy Alley, and Lana Osborne are so much more. To the residents at each of their senior living campuses, The Meadows of Kalida (Randy) in Kalida, Ohio, St. Mary Healthcare Center (Cindy) in Lafayette, Indiana, and West River Health Campus (Lana) in Evansville, Indiana, they are also confidants, advisors, and advocates. They’re cheerleaders, tutors, helpers and friends. They’re a reason to smile and a chance to be heard. To put it plainly, they’re a member of the family. Now, in addition to the long string of titles they each humbly hold, they can add another: Difference Maker.

 The Difference Maker award was first announced by Trilogy Health Services at the Trilogy Fall Meeting in 2013, as part of the senior living company’s efforts to honor the people who form the heart of their organization – their caregivers. Applicants for the award are nominated by their peers, and must meet specific requirements set by Trilogy. They must have a certain amount of tenure, an exemplary compliance record, and demonstrate a “Team Approach Works Best” attitude. Most importantly, though, they must have a Servant’s Heart that guides each aspect of the care they provide. For Randy, Cindy, and Lana, these requirements are not something to be pursued in the hopes of being recognized and rewarded. It’s just what they do. It’s who they are.

“Our Difference Makers are truly exceptional people,” commented Randall Bufford, President and CEO of Trilogy Health Services. “They live and breathe our culture of compassion and servant leadership, and never hesitate to go the extra mile for our residents. Our best caregivers know that it’s the small things that make a big difference, and come to work every day looking for opportunities to make that difference. Randy, Cindy, and Lana are the best of the best. I am inspired by their selflessness and compassion, and I am proud to recognize them for all they do.”

In front of a group of nearly 500 Trilogy employees at the company’s recent Spring Meeting Awards Banquet in Cincinnati, Ohio, Randy, Cindy, and Lana were presented their awards. A video was also played to a teary-eyed crowd that included heartfelt thanks from those whose lives they’ve touched. In addition to being honored by their peers, each Difference Maker was also nominated for the NAHCA Certified Nursing Assistant of the Year Award.

Congratulations to Randy, Cindy, and Lana, who have demonstrated what it means to have a Servant’s Heart. They are each an invaluable asset to their campuses and to the communities they call home.

Trilogy Health Services offers a full range of personalized senior living services, from independent and assisted living to skilled nursing and rehabilitative services in 107 senior living communities throughout Kentucky, Indiana, Ohio and Michigan. Trilogy’s senior living services are delivered by staff specially trained to honor and enhance the lives of those they serve through compassion and a commitment to exceeding customer expectations. Trilogy Health Services is a subsidiary of Griffin-American Healthcare REIT III, Inc. To learn more about Trilogy Health Services, please visit our website at, follow us on Facebook and Twitter, or visit our blog at

Photo Caption: Pictured Left to Right – Randy Bufford, Trilogy Health Services President/CEO, Lana Osborne, Cindy Alley, Randy McCullough, and Barbara Dimercurio, Trilogy Chief Nursing Officer.